FAQ | TCE
The Canvas Experience

1 

What areas do you serve?

Located in Northern Westchester County, NY, we cover everywhere from the Catskills & Hudson Valley to Long Island, Connecticut and New Jersey.  

2

How do I reserve my glamping setup?

Here’s our request form to book. Once we receive it, we’ll be in touch to confirm your date, setup and any add-ons you’d like.

3

How many people can a glamping tent sleep?

Our glamping tents can sleep anywhere from 2-8 people depending on the tent and configuration. If you are hosting more than 8 people, or if you'd like some space, additional tents may be added.

4

How much space do I need outside to accommodate a tent?

Our "Stella" tents are 200 square feet of floor space and measure 16” round in diameter. They need another 4’ or so around the tent for lines that secure it to the ground. We recommend having a fairly flat area of least 20’-25’ diameter. Our larger “Bertha” tents are 20’x13’ and need another 4’ feet or so on each side for a total of 220 square feet of floor space. The additional pole of the “Bertha tent” makes a roomier interior for more head space.

5

Can I reserve multiple outdoor tents?

Yes, definitely! There are some fun things we can do with multiple tents as well, so depending on availability, we love setting up multiple tent rooms or tent villages.

6

Do you pitch at campgrounds, farms, wedding venues and locations, as well as backyards?

Yes! We are happy to set up on any land we can have access to (as long as it's flat!). If you need help finding a location, let us know.

7

How much does delivery cost?

Delivery & set up is included for locations within a 30-mile radius of Croton-on-Hudson, NY. Outside of that, there is a delivery fee of $3 per mile (over the first 30), and some rental minimums may apply for destinations further out.  

8

When do you set up/tear down?

Rentals are set up by 2PM and pick up after 10AM on the following day, (or pick-up day if it’s a multi-day rental). Depending on travel, we generally arrive for set up between 9AM-1PM and we’ll always send you a text to give you our ETA.

9

What’s included for bedding?

Every bed is a comfy memory-foam mattress and comes with professionally cleaned, soft, sateen sheets; comfy pillows, including a pillow protector and pillowcase. Queen beds include a cot, duvet and duvet cover, while twin beds have a light fleece blanket. On cool nights, a sleeping bag or extra blanket may be necessary. We also provide fans, A/C and heaters, if electricity is available, as add-ons. 

10

How does movie night work?

We have two theater options: "in-tent" (small) or “out-tent” (large). Both come with a projector, an additional speaker, and an HDMI cable. You’ll need to connect a computer, iPad etc. to show content from your own device. We recommend downloading the content to your device prior to your movie night.

11

How does Silent Disco work?

Silent Disco enables you to party up a storm while keeping good relations with your neighbors! Our setup includes up to 15 headsets (with hygienic protective covers) and one wireless transmitter with 1 channels With your own bluetooth phone or device, you can choose up to your playlist, and dance the night away under the stars. 

12

Can I cancel my reservation?

If you need to cancel your date, we will work with you to reschedule. For larger events and weddings, there is a schedule of payments and refunds available.

13

What if it rains?

Our Sibley canvas tents are waterproof. If light rain is expected, we will set up as normal. If severe weather or lightning is expected, you can reschedule the day of your booking. Rescheduled dates are based on availability.

14

Do you offer discounts for multiple nights?

Yes, we do! We encourage you to stay longer with each additional night at 50% off the first. 

15

Do I need to do anything before you set up?

You’ll want to make sure you have a cleared space in your yard - about 20’ or more in diameter, flat and free from puddles, sticks and obvious rocks. Our tent spikes are less than 6 inches and should not affect any utilities, if they were installed correctly and at the right depth, but turning off your sprinkler system is always best!